Cancellation policy for hosts:

You will not be paid if you cancel a confirmed booking. But, more importantly, your confirmation rate will suffer as a result. Before you cancel, give it some thought. A low confirmation rate reduces your chances of obtaining future bookings.

Booking cancelled by the guest:

7 days or less before the booking's start time: Except for the 24 hour cancelation window after purchase, if a guest cancels 7 days or less before the experience date, the host will receive a full refund. The host will not be compensated if a guest cancels more than 7 days before the experience date.

● 24 hour cancellation window after purchase; A guest has the right to cancel their experience within 24 hours of purchase. That is, even if a booking is made less than 7 days before the experience, the guest can cancel within 24 hours of purchase and receive a full refund. In such a case, the host receives no remuneration.

● Same day bookings In the case of a same-day booking, meaning that the starting time is within less than 24 hours, the host will receive full payment.

Booking Requests rejected/withdrawn/expired before confirmation:

All bookings must be confirmed within 48 hours. If you reject or don’t confirm within this time range, the booking request expires and no payment will be made to you. This also counts when the guest withdraws the booking request before you confirm it. Make sure you click on that “Confirm” button!