Hosts may benefit from the HostGuest Host Guarantee program which is subject to these terms and conditions. The Host Guarantee Terms apply in addition to HostGuest’s Terms of Service and the Payments Terms of Service.
The HostGuest Host Guarantee
HostGuest agrees to pay you, as a Host, to repair or replace your Property by dispute which is subject to the limitations, exclusions and conditions in the Host Guarantee Terms.
You must comply with all of the requirements and conditions in these Host Guarantee Terms in order to be eligible to receive any payments for Covered Losses. Your failure to fully comply will prevent your recovery for any Losses.
You acknowledge and agree to use your best efforts to communicate with the Responsible Guest (as defined below) as soon as possible after you discover any physical loss or damage to your Property. You must notify HostGuest as well as the Responsible Guest about your complaint and attempt to resolve the loss or damage with the Responsible Guest within the earlier of
(i) fourteen (14) days of the experience date, or
(ii) before your next experience. You may fulfill this obligation by submitting a claim via the Resolution Center.
You acknowledge and agree that any amount of Losses payable to you under the HostGuest Host Guarantee will be reduced by the amounts you have already collected for the same Covered Losses from a source other than the HostGuest Host Guarantee, including without limitation: (i) amounts received under an insurance policy, guarantee or indemnity; (ii) a security deposit; or (iii) payment directly by the Responsible Guest or an Invitee (defined below), or other party or an insurer or guarantor of such party.
If you have any questions about these HostGuest Host Guarantee Terms, please email us at firstname.lastname@example.org